Last updated: 08.04.2026
These Terms and Conditions (“Terms”) outline the rules that apply to your use of the website https://medleysmovingllc.com (the “Site”) and the moving and related services (the “Services”) offered by Medley’s Moving (“we”, “us”, or “our”). Using the Site or engaging our Services means you have read, understood, and agreed to be bound by these Terms in full.
1. Use of the Site
You must be 18 years of age or older and legally capable of entering into enforceable contracts in order to use the Site and Services.
When requesting a quote, scheduling a move, or filling out any form on the Site, you agree to provide information that is truthful, current, and complete. You are fully responsible for all actions taken under your name or contact information, including keeping any account credentials secure and confidential.
We retain the right to decline service, restrict access to the Site, or cancel any booking at our discretion if we have reasonable grounds to believe these Terms have been violated or the Site or Services are being misused in any way.
2. Quotes, Estimates, and Bookings
Estimates and quotes issued by Medley’s Moving are prepared based on the information you provide at the time of inquiry, including inventory details, access conditions at both locations, travel distance, and any specific requirements you identify.
All estimates are subject to adjustment if the actual scope or conditions of the move differ materially from what was originally communicated. The amount charged at the conclusion of the move will reflect the services that were actually performed.
Confirming a booking may require a deposit or advance payment authorization. Full payment terms, applicable cancellation fees, and any other conditions will be set out in your booking confirmation or a separate written agreement. It is your responsibility to review all documentation thoroughly and to notify us promptly if anything requires correction or adjustment.
3. Customer Responsibilities
By using our Services, you agree to the following:
- All items must be properly packed and ready for transport before the crew arrives, unless packing has been expressly included as part of your booking.
- You must ensure clear, safe, and unobstructed access to both the pickup and destination locations, including parking areas, loading docks, elevators, stairwells, and any permissions required by your building or property management.
- You must inform us in advance of any items that are fragile, high in value, unusually large, or that require special handling during the move.
- You must follow all applicable laws, local regulations, and building-specific rules that relate to your move.
- You confirm that you are either the legal owner of all items being moved or that you have been given full written authority by the owner to arrange for their transportation.
4. Exclusions and Prohibited Items
We may decline to transport the following categories of items, among others:
- Hazardous, flammable, explosive, or chemically reactive substances
- Illegal items or any goods whose possession or transport is prohibited under applicable law
- Perishable food, live animals, or plants, unless we have agreed in advance and in writing to transport them
If any prohibited items are loaded onto our truck without prior disclosure, you accept full responsibility for all resulting damages, fines, legal consequences, or penalties that arise.
5. Payment Terms
All payment requirements are detailed in your estimate or booking confirmation. Unless a different arrangement has been agreed to in writing, a deposit is generally collected before the move begins, with the remaining balance due once Services are complete.
Additional charges may apply for services or conditions that fall outside the original estimate — including but not limited to extra labor hours, unplanned stops, extended waiting time, long-distance carries, stair navigation, or last-minute changes to the item inventory.
If any balance remains unpaid past the due date, we may apply late payment fees and, where permitted under applicable law, withhold release of your goods until the full outstanding amount is settled.
6. Cancellations and Rescheduling
Requests to cancel or reschedule are subject to the notice requirements and any associated fees outlined in your estimate, confirmation, or our current cancellation policy at the time of booking.
Cancellations made with limited advance notice may result in partial or complete forfeiture of your deposit, or additional charges to offset costs already incurred in preparation for your move.
Should we need to cancel or postpone your move due to circumstances outside our reasonable control — such as extreme weather, unsafe site conditions, or equipment failure — we will notify you as quickly as possible and work with you to arrange a suitable alternative date or solution.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your belongings is limited to the extent permitted by applicable law and by any valuation terms set out in your estimate or bill of lading.
You are expected to inspect all items upon delivery and record any visible damage on the delivery paperwork before signing off. Claims for damage that was not apparent at the time of delivery must be submitted in writing within the timeframe specified in your move documentation.
The scope of our liability may vary based on the coverage option you select at booking. Enhanced valuation protection may be available for an additional fee. We are not responsible for damage resulting from events outside our control, including natural disasters, severe weather, or pre-existing defects or weaknesses in your goods.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We bear no liability for indirect, incidental, special, consequential, or punitive damages of any kind, including lost revenue, lost data, or missed business opportunities.
- Our total cumulative liability under these Terms or arising from any Service shall not exceed the total amount you paid to Medley’s Moving for the specific move or service from which the claim originates.
Nothing contained in these Terms is intended to limit or exclude any liability that cannot lawfully be restricted under applicable law.
9. Intellectual Property
All content appearing on https://medleysmovingllc.com — including written copy, graphics, logos, photographs, and software — is the exclusive property of Medley’s Moving or its licensed content providers and is protected under applicable intellectual property laws. Copying, reproducing, modifying, distributing, or creating derivative works from any portion of the Site without our prior written authorization is strictly prohibited.
10. Privacy
Your use of the Site and Services is subject to our Privacy Policy, which forms part of these Terms by reference. By using https://medleysmovingllc.com, you confirm that you have reviewed our Privacy Policy and agree to its terms.
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the state where Medley’s Moving is primarily headquartered, without reference to any conflict of laws provisions.
If a dispute arises in connection with these Terms or the Services, we ask that you first attempt an informal resolution by contacting us at [email protected] or . If the matter cannot be resolved through direct communication, it shall be submitted exclusively to the appropriate state or federal courts in our primary operating jurisdiction, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms periodically to reflect changes in our Services, business practices, or legal requirements. Any revised version will be published on https://medleysmovingllc.com with an updated “Last updated” date. Your continued use of the Site or Services after such changes take effect constitutes acceptance of the revised Terms.
13. Contact Information
If you have questions or concerns about these Terms, please reach out to us through any of the following:
Through the contact form on https://medleysmovingllc.com
By email: [email protected]